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Service User guide
About the guide
PLAY AUDIO
At the moment the guide is being updated. The new guide should be ready by November 2011. Drive will put the new guide on this website.
If you want a copy of the Guide please contact the Drive office. Telephone 01443 845260.
Here are the details of the current guide.
There are 9 booklets in the service user guide. These booklets tell you about the services Drive provide. There is also a booklet which tells you how to make a complaint or a compliment about Drive.
The yellow booklet is about Drive. It tells you what Drive does.
The green booklet is for people who have support from Drive to live in their own home.
The grey booklet is about Target Support
The pink booklet is about the work skills projects
The blue booklet is about respite care and short breaks
The white booklet has the same sort information as the grey and green books, but has more detail.
The orange book tells you what to do if you want to make a complaint or compliment
The bright green book is about emergency accomodation at Windsor Street
The guide has been written by a group of service users and staff. The photographs in this guide have been taken by service users and staff. We have also used images from clip art and the Valuing People clipart collection.
We decided to write the guide like this because we wanted a guide that would be useful for all the service users of Drive. This guide also needed to help Drive meet the domicilliary care standards' requirements.
