You are here: Begin here, Drive services ,
Views of parents and carers
The Views of the families of service users.
Drive has been supporting people in the community for over 25 years and as such has a wealth of experience; Drive has always worked very closely with families. Drive has a business plan and this plan sets goals and targets to improve Drive to be the best it can possibly be, one of the aims in Drive Business plan is to consult with service users families. To meet this need, Drive has recently commissioned a survey of relatives of people supported by Drive to see how they feel about how Drive carries out its role and what improvements can be made to the services provided.
Brief findings of the parents and carers survey:
Drive commissioned Helen Lancaster Research Ltd, who contacted a random sample of relatives of clients by telephone.
The findings from this research were very positive, the researcher stated that: “As a rule, Drive is extremely highly regarded by the relatives of those living in Drive supported accommodation”, the researcher described Drives main strengths as:
The quality of care provided by support workers: this includes showing respect to clients at all times, keeping them safe, helping them manage their personal money (where relevant) and in many cases, providing emotional and psychological support.
The work of the team leaders.
Keeping personal information confidential.
Dealing well with relatives, this includes making them feel very welcome when they visit, encouraging visiting as often as it is wished, and heeding their views and requests.
Several spontaneous, positive remarks about Drive were also noted, these being as follows:
“ I can relax now that I know he is being cared for”
“He has everything he needs, they are doing a marvellous job”
“I think they are A1”
“They look after the individual”
“Excellent, I can’t fault what they do”
“It’s a fantastic organisation, a big help”
The researcher identified some areas for development, which drive is already addressing such as: Keeping relatives more informed, sending out more information on Drive and its complaints procedure, more emphasis on activities and promoting a healthy diet.
